Frequently Asked Questions
Everything you need to know about shopping with Ra Uru Hu.
How do I determine the right size for my order?
We provide a detailed size guide on every product page. Since our collections often feature unique silhouettes, we recommend measuring a similar garment you own and comparing it to our specifications for the perfect fit.
What is your shipping policy and delivery timeline?
We offer worldwide shipping. Orders are typically processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international delivery can take 10-14 business days depending on your location.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original condition, unworn, unwashed, and with all original tags attached. Please visit our Returns Portal to start a request.
How should I care for my Ra Uru Hu garments?
To maintain the quality of our fabrics, we recommend following the specific care instructions on the inner label. Generally, we suggest cold hand washing or delicate machine cycles and air drying to preserve the life of the textile.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
Are your products ethically manufactured?
Yes, Ra Uru Hu is committed to ethical production. We partner with certified manufacturers who ensure fair wages, safe working conditions, and sustainable practices throughout the garment construction process.